Intercultural conflict management
The number of people working in an international environment is growing rapidly. The increase in contact to colleagues, business partners and customers from other cultures and countries leads inevitably to more potential for cross-cultural conflict. More and more people in organisations need the background knowledge and skills required to handle the difficulties which arise daily in an intercultural environment.We offer you specific training in intercultural conflict management to enable you to gain a better understanding of the difficulties you are faced with in such an environment, to manage them professionally for the benefit of your company and yourself.
Contents: - Different perceptions of conflicts across cultures and your personal perception
- Cultural differences in non-verbal and verbal communication
- Differences in meaning and attitudes to the content level and the relationship level
- Typical conflict escalation in different cultures
- The WIN-WIN strategy and solution orientation
- The harvard negotiation model in practice
- ZOPA = Zone Of Possible Agreement
Format:
• one-hour webinar (online lecture) 7-10 days before the training
• 2 day training (max. 8 participants) or 3 day training (max. 14 participants)