Intercultural Mediation
Konstruktive Konfliktvermittlung mit interkultureller Kompetenz
More people than ever work in cross cultural teams, for companies doing business on an international level, in virtual teams from offices all around the world. Being able to broaden one’s mind by getting to know to other cultures has many advantages and opportunities – and a lot of sand in the wheels of daily business co-operation. Misunderstandings, different communication styles, values, concepts of leadership and hierarchy, negiotiation techniques lead to conflicts. When they escalate, intercultural mediation can help the parties to solve them.
In this seminar you become acquainted with the basic tools of mediation and combine them with helpful models from intercultural theory. Thus you gain the ability to face intercultural conflicts in your professional life with mediation skills: as a manager, a consultant, or a colleague.
Contents
- The mediation process
- First principles of the mediation concept
- My role as a mediator
- The win-win strategy as a solution oriented concept
- Communication and conflict styles in different cultures
- Different meaning and handling of content and relationship aspect
- Different cultures envolving typical conflict escalation processes
- Preventing conflicts in intercultural environments
2 days on site training
A one-hour online seminar (Webinar) approx 10 days prior to the on-site seminar. The webinar will introduce fundamentals and theoretical models. This will allow the on-site seminar to concentrate on practical hands-on topics.
Your Trainer: Gary Thomas and/or Susanne Dranaz
Number of participants: 6-12
Seminar area: Munich
Date: 18. -19. June 2010
Your investment: Seminar fee € 580 + € 80 conference package plus VAT.
SIETAR Members: You will receive over 10 % discount on the seminar fee.
You pay € 520 + € 80 conference package plus VAT.
IBT/M Alumni: You will receive over 25 % discount on the seminar fee
You pay € 430 + € 80 conference package plus VAT.
